Good as New—Computer Repair Specialists | Estd. 2010.
Legal Notice
Business Name
Good As New Computer Repair Specialists
Address
30 Walnut Grove, Southampton, Southampton, SO16 4NJ, United Kingdom
Registered Company Name
Good As New Computer Repair Specialists
Phone Number
+447706049468
Registered Office Address
30 Walnut Grove Southampton SO16 4NJ
Terms and Conditions
1. General These terms and conditions apply to all repair services provided by Good As New Computer Repair Specialists ("we," "us," or "our") to the customer ("you"). By booking a repair or submitting a device to our workshop, you agree to be bound by these terms.
2. No Fix, No Fee Policy
Good As New Computer Repair Specialists operates a "No Fix, No Fee" policy on most standard hardware repairs.
If we cannot diagnose the fault or the repair is deemed impossible, you will not be charged.
Exclusions: This policy does not apply to liquid damage recovery or cases where a repair is possible but the customer chooses not to proceed after a diagnosis. In such instances, a diagnostic fee may apply.
3. Data Loss Disclaimer
While Good As New Computer Repair Specialists takes every precaution to protect your data, the repair process carries inherent risks.
It is the customer’s sole responsibility to back up all personal data, software, and photos before the repair.
We shall not be held liable for any loss of data, settings, or software during the service.
4. Repair Warranty
All hardware repairs are backed by a [Insert Duration, e.g., 90-Day] warranty on parts and labour provided by Good As New Computer Repair Specialists.
This warranty is limited to the specific part replaced or the specific fault repaired.
The warranty is void if the device is opened by a third party, suffers accidental or liquid damage, or if the internal warranty seals are broken.
5. Specialist Hardware (Gaming Rigs, Macs, Consoles)
Customers acknowledge that specialist repairs may require opening factory-sealed units, which may void original manufacturer warranties.
Good As New Computer Repair Specialists is not responsible for any manufacturer warranty that is voided as a result of necessary repair work.
6. Collection and Abandoned Devices
Once a repair is complete, you will be notified for collection.
Any device left with Good As New Computer Repair Specialists for more than 60 days without communication or payment will be considered abandoned and may be recycled or sold to recover costs.
7. Payments
Payment is required in full upon completion of the repair and prior to the release of the device.
We accept cash, bank transfers, and major debit/credit cards.
8. Governing Law
These terms are governed by and construed in accordance with the laws of England and Wales.
Privacy Policy
Good As New Computer Repair Specialists (“we”, “us”, or “our”) is committed to protecting the privacy of our visitors and customers. This Privacy Policy describes how your personal information is collected, used, and shared when you visit www.goodasnewpcrepairs.co.uk (the “Site”) or utilize our repair services.
1. PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. We refer to this as “Browsing Information.”
We collect Browsing Information using:
Cookies: Data files placed on your device. Visit http://www.allaboutcookies.org to learn how to disable them.
Log files: These track actions on the Site and collect data including your IP address and browser type.
Web beacons, tags, and pixels: Electronic files used to record how you browse the Site.
Service & Repair Information: When you book a repair, request a quote, or make a purchase, we collect specific information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this as “Service Information.”
2. HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Service Information that we collect generally to:
Fulfill repair orders (including processing payments, diagnostic updates, and arranging collection or delivery).
Communicate directly with you regarding your device status.
Screen for potential risk or fraud.
Provide you with information or marketing relating to our specialist services (only when in line with the preferences you have shared with us).
We use Browsing Information to help us improve and optimize our Site (for example, by generating analytics about how our customers interact with the Site).
3. SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us provide our services. For example:
IONOS: To host our website and manage site data.
Google Analytics: To help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy.
Legal Compliance: We may share your information to comply with applicable laws and regulations or to protect our rights.
4. BEHAVIOURAL ADVERTISING
We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising via:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
5. YOUR RIGHTS (UK GDPR)
As a UK resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
We process your information to fulfill contracts (such as repairing your PC, Mac, or Console) or to pursue our legitimate business interests.
6. DATA RETENTION
When you book a repair through the Site or in person, we will maintain your Service Information for our records for warranty and accounting purposes unless and until you ask us to delete this information.
7. MINORS
The Site and our services are not intended for individuals under the age of 18 without parental consent.
8. CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at the address provided on our Site contact page.
Refund & Warranty Policy
At Good As New Computer Repair Specialists, we stand behind the quality of our work. To ensure you have peace of mind, we provide a comprehensive warranty on all our services and sales.
1. 6-Month Limited Warranty
Repairs: All hardware repairs are covered by a 6-month warranty from the date of service.
PC Sales: All refurbished or custom-built PCs sold by us include a 6-month hardware warranty.
What is covered: This warranty covers the specific parts replaced and the labour associated with the original fault.
2. Refund Eligibility
Failed Parts: We offer a full refund or replacement on any parts supplied by us that are found to be faulty or have failed within the 6-month warranty period.
Software & Programs: Refunds or no-cost re-installations are available if a program or operating system configuration we installed fails to function as intended due to a technical error on our part.
3. Warranty Exclusions (What is NOT covered)
We do not offer refunds or warranty coverage for:
Accidental Damage: Any damage caused by the customer during use, including but not limited to liquid spills, drops, cracked screens, or physical impact.
Misuse: Damage caused by power surges, overclocking, or using the device outside of its intended operating parameters.
Third-Party Intervention: The warranty is immediately void if the device is opened, repaired, or tampered with by anyone other than Good As New Computer Repair Specialists.
Software Issues caused by user: We do not cover software failures caused by the subsequent installation of third-party malware, viruses, or accidental deletion of system files by the user.
4. Claims Process
To make a claim, you must provide the original receipt or proof of purchase.
The device must be returned to our workshop for inspection.
If we confirm the part has failed due to a manufacturing defect or faulty installation, we will repair, replace, or refund the item at our discretion.